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This Privacy Policy describes how Lucien ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.lucien.nl (the "Site"), or otherwise interact with us (together, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use or access the Services.
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the revised policy on the Site and update the “Last Updated” date. Additional steps may be taken as required by law.
To provide the Services, we collect personal information from various sources over the past 12 months. The information we collect and how we use it depends on how you interact with us.
In addition to specific uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms and policies, and protect the Services, our rights, and the rights of others.
The types of personal information we collect depend on how you use our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Categories include:
Contact details (name, address, phone number, email)
Order details (billing, shipping address, payment confirmation)
Account information (username, password, security questions)
Shopping activity (viewed items, cart contents, wishlist)
Customer service information (messages you send us)
Note: Some Services require this information. If not provided, access may be limited.
We automatically collect certain information using cookies, pixels, and similar technologies, including:
Device and browser information
Network connection and IP address
Usage data (interaction with the Site and Services)
More details on Shopify-related cookies: shopify.com/legal/cookies
You can change your cookie settings via your browser, but disabling cookies may affect functionality.
We may also collect information from third-party services, including:
Shopify (our ecommerce platform)
Payment processors (e.g., card/bank data, billing address)
Advertising and analytics partners
Marketing and shipping providers
All data from third parties is handled in line with this policy. We are not responsible for their accuracy or practices. See Third-Party Sites and Links below.
We use your personal information to:
Process payments
Fulfill and ship orders
Manage your account
Facilitate returns and exchanges
Send updates on purchases and deliveries
Allow you to leave product reviews
Send promotional emails, SMS, and ads
Tailor marketing based on browsing behavior
Detect and prevent fraudulent or illegal activity
Protect accounts and maintain security
If you believe your account is compromised, contact us immediately
Respond to inquiries
Improve the Services
We may disclose personal information to third parties, including:
Vendors and service providers (e.g., hosting, shipping, payment, analytics)
Business and marketing partners, including Shopify
Social media or integrations, at your request
Corporate affiliates, within our business group
Legal authorities, where required by law
In case of business transactions, like mergers or acquisitions
We do not sell or use sensitive personal information to infer characteristics about you.
Content you post publicly (e.g., reviews) is visible to others. We cannot control how others use or share that information.
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before submitting any data.
Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16. Parents or guardians can contact us to delete any such data if accidentally collected.
We implement security measures but cannot guarantee 100% protection. Avoid sending sensitive information via insecure channels.
We retain personal data only as long as necessary for legitimate business or legal reasons (e.g., order fulfillment, dispute resolution, legal compliance).
Depending on your location, you may have the following rights:
Right to access the data we hold about you
Right to deletion of your data
Right to correction of inaccurate data
Right to data portability
Right to restrict processing
Right to withdraw consent
Right to appeal any refusal of your request
Manage communication preferences (unsubscribe from marketing at any time)
To exercise your rights, contact us using the details below. We may request additional verification before processing your request.
We will not discriminate against you for exercising your rights.
If you are dissatisfied with our handling of your personal data, contact us. You may also file a complaint with your local data protection authority.
We may transfer your personal data to countries outside your own, including the U.S., using legal safeguards such as Standard Contractual Clauses (SCCs).
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
